Your shipping charges will be calculated and viewable at checkout. Once an order has been received in our system, it can generally take approximately 2-3 business days to process and ship. Domestic delivery will take approximately 3-7 business days (Monday to Friday) after processing times.
We only ship to addresses located within The United States of America, The United Kingdom, and New Zealand at this time.
All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.
If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at [email protected] and let us know. We will do everything in our power to resolve the issue immediately.
For any questions regarding returns or shipping information, please contact us at [email protected] or give us a call at 844-AU-SANTE